Feature request: queue or dialer based phone settings
We need different phone settings for calls made/received in specific queues (typically smart dialer queues) compared to direct or manually triggered calls. For example, the wrap up panel, call notification markup, and auto-answer settings for dialer queue calls need to setup differently than calls manually dialed through our CRM (which uses CTM as the underlying telephony system).
1
Comments
Please sign in to leave a comment.