Feature request: queue or dialer based phone settings

We need different phone settings for calls made/received in specific queues (typically smart dialer queues) compared to direct or manually triggered calls.  For example, the wrap up panel, call notification markup, and auto-answer settings for dialer queue calls need to setup differently than calls manually dialed through our CRM (which uses CTM as the underlying telephony system).  

1

Comments

0 comments

Please sign in to leave a comment.

Didn't find what you were looking for?

New post