Add link to a text message in Triggers and Notifications

When a text message is received, we want to alert agents with a message that would include a link back to the inbound text (in the text log) so they can respond from WITHIN the platform. We purposely do not include the message in the body of the alert, in order to require the agents to log in to access it (vs. just replying from their own personal cell number).

Currently a "link back" to the record is not a selectable field in either Triggers or Notifications. We can include the Caller ID, but again that enables the agent to be able to reply from their own personal device.




  • Please

  • I think you have mentioned some very interesting points, regards for the post.

    - Nick Jones | VMware Networking Engineer


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