More Data in Call Flow Panel

I would love to see more details in the Call Flow for debugging calls, especially things like:

  • Call transfers - what button did they use (transfer, hold for me, hold for anyone)
  • Call transfers - no data shows for when the transferee actually picks up and how long they talked for (should be similar to the data for the agents who were rung/answered initially)
  • Was the call answered from the softphone or the call log (plucked)
  • Did someone hit the Ignore button? (Clarity on statuses that show for each agent - canceled vs. busy, etc)



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