Allow selection of Outbound Tracking Number when making outbound calls from the iOS Agent App
On the web browser desk phone, you can dial an outbound number and then select an outbound tracking number for the call. Our agents use this to select the right Help Desk number for the customer they are calling. That way, if the caller replies, their calls come back to the right Help Desk queue.
Would like the same feature available in the iOS Agent app, which our mobile Help Desk techs use. They need to be able to select the right tracking number for the user they are calling.