Real-Time Agents Report - More Robust Call Center Reporting
We would love to see improvements to the Real-Time agents report for a more robust Call Center Reporting platform. Some of the features we'd like are:
- Extended historical data (at least 30 days if not longer)
- More clarity & accuracy on individual agents time on hold, how often they click "Ignore" or miss a call from a queue and/or a direct line
- Metrics for queue-level performance
- Ability to export data as PDF and/or CSV file
We'd also love to have the Real-Time Agents data available in the CTM API.