How to join CallTrackingMetrics Help Center

Note: you must have an active CTM account in order to create and manage tickets in our online portal, and to join the community forum 

To setup a User go to your call CallTrackingMetrics account 

1. Go into Manage Users
2. Add User

As a User in order to submit a ticket:

• Sign into your CTM Account
• Next go to Help →  Ticket Portal
• New to the CallTrackingMetrics help community and ticketing portal? click → Sign up

• Once you click on sign up you will need to add your full name and email address

• Once the information has been sent you should see “Sign-up Complete”
• Next, you will get an email labeled “Welcome to CallTrackingMetrics” where you will need to click on the link for account verification
• Once clicked, you will be brought to the login page
• Next, enter a Username and setup a Password

If you’re an existing user to the ticket portal and community forum:

• Enter your user credentials for login →  enter your Username and Password or use sign-in with Google 

• Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 

• Once clicked, you can add all the following details
  • CC: on the Ticket (Optional) 
  • Subject
  • Description
  • Attachments (Optional) 
• Click → Submit. This will create a ticket into CallTrackingMetrics.  

• Note: You will be able to view the status of tickets when in the help center