How to join CallTrackingMetrics Help Center

Note: you must have an active CTM account in order to create and manage tickets in our online portal, and to join the community forum 

To setup a User go to your call CallTrackingMetrics account 

  1. Go into Manage Users
  2. Add User

As a User in order to submit a trouble ticket:

  • Sign into your CTM Account
  • Next go to Help →  Create a ticket
  • New to the CallTrackingMetrics help community and ticketing portal? click → Sign up

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  • Once you click on sign up you will need to add your full name and email address

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  • Once the information has been sent you should see “Sign-up Complete”
  • Next, you will get an email labeled “Welcome to CallTrackingMetrics” where you will need to click on the link for account verification
  • Once clicked, you will be brought to the login page
  • Next, enter a Username and setup a Password

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If you’re an existing user to the ticketing portal and community forum:

  • Enter your user credentials for login →  enter your Username and Password or use sign in with Google 

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  • Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 

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  • Once clicked, you can add all the following details
    • CC: on the Ticket (Optional) 
    • Subject
    • Description
    • Attachments (Optional) 
  • Click → Submit. This will create a ticket into CallTrackingMetrics.  

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  • Note: You will be able to view the status of tickets when in the help center 

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