Call Log Flag

You may have noticed in your call log under the Actions column, there is a “Flag” icon.

When you click on the “Flag” icon, you have a few items to choose from: Exclude this callBlock future calls like this one, and Rate the audio quality for this call.

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When you click on Exclude, you will get more options like Exclude all past calls from this caller.

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If you click on “Block this contact,” you will get additional options: 

  • Block contacts by CNAM(CNAM is an acronym that stands for Caller ID Name) 
  • Block agency wide

If you are an Agency, you can block the caller across your entire agency.

*Blocking by caller CNAM can block unintended calls since more than one number can have the same caller ID.

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We also have a feedback option to rate the audio quality of the call.

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Rating the audio quality allows us to share information with our carriers to improve call quality of future calls. When you select one of the audio quality options, a drop-down list will be revealed, and you can choose the option that best aligns with the call you flagged. You can only choose one option from the provided list.

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