Note: you must have a CTM account in order to sign into the CallTrackingMetrics Knowledge Base for submitting Trouble Ticket
To setup a User go to your call CallTrackingMetrics account
- Go into Manage Users
- Add User
As a User in order to submit a trouble ticket:
- Sign into your CTM Account
- Next go to Help → Create a ticket
- If you are new to the CallTrackingMetrics Knowledge Base and ticking portal? click → Sign up
- Once you click on sign up you will need to add your Full Name and email address
- Once the information has been sent you should see Sign-up complete
- Next you will get an email labeled welcome to CallTrackingMetrics where you will need to click on the link for account verification
- Once clicked, you will be brought to the login page
- Next enter a user name and setup a password
If an existing user
- Enter your user credentials for login → enter your Username and Password or use sign in with Google
- Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal
- Once clicked, you can add all the following details
- CC: on the Ticket (Optional)
- Subject
- Description
- Attachments (Optional)
- Click → Submit, this will create a trouble ticket into CallTrackingMetrics
- Note: You will be able to view the status of tickets when in the help center
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