How to Submit a Support Ticket in the Ticket Portal

Note: you must have a CTM account in order to sign into the CallTrackingMetrics Knowledge Base for submitting Trouble Ticket 

To setup a User go to your call CallTrackingMetrics account 

1. Go into Manage Users
2. Add User

As a User in order to submit a trouble ticket:

• Sign into your CTM Account
• Next go to Help →  Create a ticket
• If you are new to the CallTrackingMetrics Knowledge Base and ticking portal? click → Sign up

• Once you click on sign up you will need to add your Full Name and email address

• Once the information has been sent you should see Sign-up complete
• Next you will get an email labeled welcome to CallTrackingMetrics where you will need to click on the link for account verification
• Once clicked, you will be brought to the login page
• Next enter a user name and setup a password

If an existing user

• Enter your user credentials for login →  enter your Username and Password or use sign in with Google 

• Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 

• Once clicked, you can add all the following details
  • CC: on the Ticket (Optional) 
  • Subject
  • Description
  • Attachments (Optional) 
• Click → Submit, this will create a trouble ticket into CallTrackingMetrics 

• Note: You will be able to view the status of tickets when in the help center