How to Submit a Support Ticket in the Ticket Portal

Note: you must have a CTM account to sign into the CallTrackingMetrics Knowledge Base to submit a Support Ticket. To add a new user in CTM, please follow these instructions. 

How to submit a support ticket:

• In CTM, navigate to Help →  Ticket Portal
• You can also click here to get to the Ticket Portal. 
• If you are new to the CallTrackingMetrics Knowledge Base and ticking portal? click → Sign up

• Once you click on sign up you will need to add your Full Name and email address

• Once the information has been sent you should see Sign-up complete
• Next you will get an email labeled Welcome to CallTrackingMetrics where you will need to click on the link for account verification
• Once clicked, you will be brought to the login page
• Next enter a username and set a password

If an existing user

• Enter your user credentials for login →  enter your Username and Password or use sign-in with Google 

• Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 

• Once clicked, you can add all the following details
  • CC: on the Ticket (Optional) 
  • Subject
  • Description
  • Attachments (Optional) 
• Click → Submit, this will create a trouble ticket into CallTrackingMetrics 

• Note: You will be able to view the status of tickets when in the help center