How to Submit a Support Ticket in the Ticket Portal

Note: you must have a CTM account in order to sign into the CallTrackingMetrics Knowledge Base for submitting Trouble Ticket 

To setup a User go to your call CallTrackingMetrics account 

  1. Go into Manage Users
  2. Add User

As a User in order to submit a trouble ticket:

  • Sign into your CTM Account
  • Next go to Help →  Create a ticket
  • If you are new to the CallTrackingMetrics Knowledge Base and ticking portal? click → Sign up


  • Once you click on sign up you will need to add your Full Name and email address


  • Once the information has been sent you should see Sign-up complete
  • Next you will get an email labeled welcome to CallTrackingMetrics where you will need to click on the link for account verification
  • Once clicked, you will be brought to the login page
  • Next enter a user name and setup a password


If an existing user

  • Enter your user credentials for login →  enter your Username and Password or use sign in with Google 


  • Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 


  • Once clicked, you can add all the following details
    • CC: on the Ticket (Optional) 
    • Subject
    • Description
    • Attachments (Optional) 
  • Click → Submit, this will create a trouble ticket into CallTrackingMetrics 


  • Note: You will be able to view the status of tickets when in the help center 


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