How to Use the CallTrackingMetrics Ticket Portal

Create and manage technical support requests from our new ticket portal

The CallTrackingMetrics Ticket Portal is a central place to submit and manage requests to our support team. You can create a login in order to open new tickets and keep track of any outstanding requests or view previous ticket history for reference. 

You can click here to get to our Ticket Portal. You can also go to Help > Ticket Portal. The first time you use this option, you will see this screen:

If this is the first time you are submitting a ticket, you’ll need to use the “New to CallTrackingMetrics Ticket Portal? Sign up” link. If you have submitted tickets via email or by using our previous ticket form, you already have a login but will need to set the password. Use the “Have you emailed us? Get a password” link to set that up.

Once you are signed into the ticket portal, click on your name in the top right corner, then select My Activities to see a list of your tickets. To submit a new ticket, click Submit a Ticket in the top right corner. You can also click here to do directly to the Submit a Ticket page.