Porting Multiple Numbers to CallTrackingMetrics

The steps to complete the Port Request for multiple numbers an LOA and proof of ownership will need to be signed within the calltrackingmetrics application .  Please follow these steps and sign. 

Note:  Multiple Numbers should be ported into the account you would like the phone numbers to reside in. In order for a streamline port request it is best not to move number between sub accounts until the porting process has completed. 

• Carrier:  Carrier XYZ

• <Select> Port Multiple Numbers

• Make sure Upload CSV is bold before selecting Choose File

  • Column Order:  Number to Port, Receiving Number, Tracking Source, and Account Name 

  • Format:  Tracking Number to Port and Receiving Number is +1XXXXXXXXXX

• <Select> Choose File (select CSV File) 

  • If a message "All Required Columns not Selected" comes up click the 'X' on the right side.

  • Delete all other columns except the below.
    

    • First Column:  At the top of the Column select Tracking Number to Port in the drop down 

    • Second Column:  Receiving Number 

    • Third Column:  Existing Tracking Source

    • Fourth Column:  Existing Account 

• Complete Customer Name and Billing Address sections.

• Check I Understand in the Agreement section 

• <Select> Continue to Letter of Authorization

If you run into an issue please feel free to call me at 800-577-1872 option 3