Why we do not recommend using VPNs with the Softphone

We do not recommend using VPNs with the softphone for various reasons. 

VPNs can impact VoIP calls in several ways:

• Latency and Call Quality: VPNs can introduce additional latency because your data has to travel through the VPN server before reaching its destination. Higher latency can lead to delays, echoes, or dropped calls.
• Bandwidth Limitations: Some VPNs might have bandwidth restrictions that can reduce the quality of your VoIP calls. If the VPN is congested, it can affect call clarity and stability.
• Encryption Overhead: While VPNs encrypt your data for security, this encryption can add overhead, potentially affecting call quality if the VPN connection isn’t optimized.
• Geolocation Issues: Using a VPN can change your apparent location, which may affect the routing of your calls. Some VoIP services may not work correctly or impose additional charges based on the perceived location.
• Firewall and Port Issues: Some VPNs might block specific ports that VoIP services use, leading to issues with call connectivity. Ensuring your VPN allows the necessary ports for your VoIP service is essential.
• Reliability: Depending on the VPN service, connections can be less stable than a direct connection. Unstable connections can result in call drops or interruptions.