Porting Process - Version 2 2024

What is Porting?

Porting a number refers to the process of transferring a phone number from one telecommunications provider to another while keeping the same phone number. This allows users to switch service providers without having to change their existing phone numbers. The process typically involves submitting a porting request to the new provider, who then coordinates with the current provider to complete the transfer. Porting a number ensures continuity and convenience for users, as they can retain their familiar contact information even when changing service providers.

Below are instructions on how to start a port request with CallTrackingMetrics.

General

Provide a friendly name for port request to reference later.

Details

In the next few sections, you will be asked to enter information about your company, and the owner of the phone number(s) you are requesting to port. This information can be obtained from your losing carrier in the form of bills you receive and Customer Service Records (CSR) you can request from your current carrier.

User Details

Billing Details

Authoritative Representative Details

Port in Details

There are two ways in which to add numbers to your port request; you can manually add numbers by typing them into our provided text area, or you can upload a CSV document loading all your numbers at once without having to enter them manually.

Manual Add

• Phone Number must be comma separated or one every new line

• Number formats accepted:
  

Upload CSV

In a CSV formatted document, upload numbers to be ported. If you are adding routing configurations, make sure to use the routing ID in the CSV and not the friendly name, see below example.

After you have entered the number(s) you would like to port, click Check Portability to be sure all numbers have been entered correctly, and they are able to be ported.

Configure Numbers

In this section, configure your numbers for call routing and any other necessary categories. If you’ve uploaded your configurations via CSV, be sure to double-check them before clicking "Continue."

Some numbers may get rejected at this stage, below are a list of reasons this might happen.

• not a valid US/CA number
• number is a receiving number, fail-safe number, or assigned to a user
• already a tracking number
• already in another active or complete porting request

User Agreements

Read through the user agreement items and check each box confirming you agree to the terms laid out in this section. Once all items have been checked, and all the previous steps are completed and verified with a green check mark, you will be able to move on to the Letter of Authorization(LOA) section.

Letter of Authorization

There are three ways to get a signed LOA, sign the LOA yourself, send the LOA to the responsible party or upload an already signed copy of the LOA.

Proof of Ownership

Upload a copy of your latest bill from your current carrier.

Submit

Click the Submit button to submit your port request to our Carrier Relations team. Once your request is received by our team, we will take over the process of contacting the carriers and scheduling your port. 

If you have any questions along the way, please contact us via email at [e-mail].