Resetting Users Two-Factor

Resetting Users Two-Factor

Agency Administrators can reset users Two-Factor Authentication methods if a user can no longer access their method of choice.

1. Go to Settings > Manage Users
2. Click Edit next to the user that needs to be reset
3. Scroll to Multi-Factor Methods
4. Click Add/Edit on the two-factor method that is being used, this will be indicated with a green circle
5. You will be prompted to re-authenticate as these are sensitive security areas 
6. Disable the two-factor method, once this is done the next time the user logs in they can enable two-factor again with the correct settings.

Backup Codes for Two-Factor

Agency Administrators can retrieve users in their agencies backup codes for them if a user has no access to their codes.

Retrieve a User's Code

1. Go to Settings > Manage Users
2. Click Edit next to the user that needs to be reset
3. Scroll to Multi-Factor Methods
4. Click Add/Edit beside the Backup Codes section
5. You will be prompted to re-authenticate as these are sensitive security areas 
6. Click View Backup Codes