Trust Center - Business Registration and STIR/SHAKEN

Overview: 

STIR/SHAKEN is a framework to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using toKENs.

The FCC has mandated rules requiring service providers to deploy a STIR/SHAKEN solution by June 30, 2021.  With the new changes for STIR/SHAKEN and Application to Peer text messaging, it is important to register your business to make outbound calls and send outbound text messages.  So, these instructions provide the step-by-step process to complete all the requirements needed for registration.

Watch our short video on How To Improve SMS Deliverability Rates with A2P Registration.

For A2P Campaign registration instructions, please click here. 

STEP 1 – Business Registration Instructions:

To get started, you will want to register your United States or Canadian business by going to  Trust Center → US Outbound Compliance > Business/Contact Information in the top right corner of the screen.  

This will take you to a new Business Registration & Verification Process page, where you must add the following information as it appears on your W9 tax form when registering your business.

• Legal Business Name 
• Business Type
  • Sole Proprietorship
  • Partnership
  • Corporation
  • Co-Operative
  • Limited Liability Corporation (LLC)
  • Non-Profit Corporation
• Choose the Business Industry Type (TIP: if you don’t see anything that matches your exact industry, choose the closest to your business).
• Next, select your Business Registration Type.  Select the type of business filed with the Government where you have registered.
  • USA: Employer Identification Number (EIN)
  • Canada: Business Number (BIN)
  • Great Britain: Company Number
  • Australia: Company Number from ASIC  (ACN)
  • India: Corporate Identity Number
• Once the registration type has been selected →  add the number associated with the Business number in the box below.
• Add the region your business serves
• Next, add the business website URL (TIP: please ensure the business URL has an up-to-date web certificate as it will be verified)
• Next → Add any Social Media links *Note:  This is not required for registration.

Select → Continue 

• Once continue has been selected, add in your Business location information (As it appears on your W9)
  • Business Name
  • Street Address – Avoid using punctuation in the street address field, which might cause some issues.
  • City
  • Region (State) – Note: Capitalize the State 2-letter abbreviation. 
  • Country NOTE – Note: Capitalize the 2-letter abbreviation for the country. Example: US, CA, etc.    
  • Postal Code
• After all the information has been entered, review the form and select the Terms box located on the left-hand side of the page.
• Next, Select → Submit. 

Note: All information entered will be held confidential.  Once registration is completed, it can take up to 2 to 5 business days for the registration to be approved.  So check back frequently to ensure approval has been provided.  

STEP 2 

Step 2: Once your Business Registration has been submitted, you will receive the following panel:

To initiate the Voice registration process, you will click on the bubble “No Charge”. Once you submit from this page, you will see the process is in review. Please note that your Business Registration must be approved before your Voice Registration can continue its review. 

Once numbers are provisioned, they will be provided a “Token” that automatically assigns them to the Stir/Shaken registration.