Making CallTrackingMetrics Accessible

At CallTrackingMetrics, it’s important to make our products accessible and easy for everyone to use, including people who rely on assistive technology.

As our products continue to evolve, accessibility is a priority. As a communication provider, we are required to comply with the Communications and Video Accessibility Act (CVAA).  

This article describes some of the most notable accessibility features in CallTrackingMetrics products. 

Accessibility features in CallTrackingMetrics products

CallTrackingMetrics products include these accessibility features:

Feature Description
Navigation, page titles, and headings CallTrackingMetrics products use consistent navigation methods. Page titles, headings, and labels describe the topic or purpose. Content is presented in the correct reading sequence.
Style sheet flexibility To help improve visibility, many users prefer to configure their own style sheets. CallTrackingMetrics marketing website does not specifically block user style sheets or use inline style sheets (with the exception of some reporting features).
Image tagging, text alternatives Many images are textually tagged or otherwise available to assistive technology.
Image maps CallTrackingMetrics does not use server-side or client-side image maps that can obscure or hide application controls from screen readers.
Background images CallTrackingMetrics uses background images presented via cascading style sheets (CSS). In many cases, these background images are used for cosmetic purposes and do not restrict control.
Links CallTrackingMetrics products contain links which indicate their purpose, in context.
Communications channels CallTrackingMetrics supports multiple communications channels, including email, phone, and chat, that give users communication options.
Speech and hearing alternatives Other than our softphone and recording playbacks (optional services), CallTrackingMetrics products do not contain any features that require user speech or hearing. 
Color recognition To help users with color recognition issues, color coding is not the only means of conveying information to indicate an action, prompt a response, or distinguish a visual element. Other design elements are included. 
Flashing and blinking No features of CallTrackingMetrics use flashing or blinking greater than 2 Hz or lower than 55 Hz.
Tables To aid screen reader technology, row, and column headings are identified in most tables.
Application plug-ins No additional plug-ins are necessary to view or interact with content on CallTrackingMetrics products.
Forms CallTrackingMetrics pays careful attention to standards when marking up forms. In a few cases, labels may not have relevant “for” properties to associate them with their relevant input.
Time limits Users can take as long as they need to complete tasks. There are no time-limited features or items of functionality in CallTrackingMetrics products.

Accessibility Recommendations for users

For best results, CallTrackingMetrics recommends that users do the following:

  • Windows: Use the latest version of Google Chrome, combined with the Chrome recommended screen readers. 
  • MacOS: Use the latest version of Google Chrome, combined with Chrome recommended screen readers, some of which are both built into the operating system.

How to get in touch

If you have questions about any aspect of CallTrackingMetrics Product Accessibility, we offer the following channels for you to get in touch:

  • If you have additional questions, please contact  CallTrackingMetrics Customer Support to get in touch.
If you encounter any issues with any of the above channels, please email
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